At the 2018 Fish Window Cleaning Annual Convention, the top franchisees were recognized for their hard work and commitment to excellence. The event took place in St. Louis from Wednesday, July 25, through Saturday, July 28. The awards recognize franchisees who have gone above and beyond the call of duty in the last year.

John and Becky Carswell, of North Dallas, Texas, were named Franchisees of the Year. The winners were selected based on a host of qualifications including growing their business by at least 300 new accounts, displaying exemplary customer service, maintaining a positive attitude, supporting the preferred vendor program and generally upholding the Fish Window Cleaning name, brand and reputation. The franchisee must also have been in business for at least five years. The Carswells have demonstrated their outstanding work ethic since joining the Fish Window Cleaning team in 2002; as a result, they were this year’s big winners.

The Top Producers Award is given to the three franchisees who have the highest total revenues from January through December. This year’s award winners were Paul Pierce from Boston, Massachusetts; Steve and Renee Brown of Kalamazoo, Michigan; and Mark Phillips, owner of locations in and around Denver, Colorado. These franchisees have demonstrated their commitment to growing Fish Window Cleaning and have been a tremendous asset to the brand.

Next, the Rising Star Award is presented to one franchisee from each district. The title is given by their Franchise Support Specialist and recognizes the achievements of a franchisee in all aspects of their business. This includes growth, profit, compliance with Franchise Agreement and more. This year’s winners are Monte and Tricia Casper from South Jordan, Utah; Jim and Donna Spude of Beloit, Wisconsin; David Galkin, owner of the Allentown, Pennsylvania, location; and Gary Biltis from Pompano Beach, Florida.

“Our annual convention was a huge success,” says Mike Merrick, CEO of Fish Window Cleaning. “At our conference, we had the opportunity to learn, grow and connect with our team members and especially our franchisees. They work hard every single day to grow the Fish Window Cleaning brand and serve our customers; we feel their efforts deserve to be rewarded.”

Additional award recipients include:

Quick Start – A franchisee that truly hit the ground running from day one.    
Jeremy & Rebecca Duffin – Provo, UT

Soaring Eagle (s) – A franchisee who buys an existing business and takes it to a higher level.
1.    Debbie & Mike Pencarinha – Kingsport, TN
2.    John & Sara English – O’Fallon, MO

Star Performer Small – A franchisee within a small market population who has the highest total revenues from January through December. Jordan & Katie Newton – College Station, TX

Star Performer Standard – A franchisee within a standard market population who has the highest total revenues from January through December.
John & Sara English – O’Fallon, MO

Star Performer Executive – A franchisee within an executive market population who has the highest total revenues from January through December.
Steve & Renee Brown – Kalamazoo, MI

Rookie of the Year – The franchisee who has exhibited exemplary performance during their first 12 months in business. This includes sales, growth, and management. The Rookie of the Year is a franchisee to keep your eye on. He or she is on the way to dominating his or her market.
Debbie & Paul Megge – Fraser, MI

In addition to the award ceremony, the convention featured OSHA 10 training, break out educational sessions, roundtable discussions, social events and more. Topics included customer service, training materials, recruitment strategies, sales techniques and marketing tips and tricks.

Fish Window Cleaning is the world’s largest window cleaning company with over 275 franchise territories across 44 states. For more information on franchise opportunities, visit

About Fish Window Cleaning®

Fish Window Cleaning was founded in St. Louis in 1978 and is now the largest window cleaning franchise in the country with over 275 nationwide locations. FISH provides service to more than 200,000 commercial and residential customers nationwide. Free estimates and customized service plans tailored to each customer’s needs and budget are just a few offered benefits. For more information, visit, or call 1-877-707-FISH (3474).

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