ORLANDO, FLORIDA – 11-26-2018 (PRDistribution.com) — Symbee Connect Launches Their SaaS OmniChannel Solution for Amazon Connect On the AWS Marketplace.
Symbee Connect is a Validated Consulting Partner of Amazon Web Services (AWS).ORLANDO, Florida – Symbee is launching the Symbee Connect solutions for Amazon Connect, a self-service, cloud-based contact center service from Amazon Web Services (AWS) that makes it easy for any business to deliver better customer service at lower cost. This OmniChannel platform developed from the core Amazon Connect APIs was designed to provide the enhanced engagement solutions that customers are demanding. Symbee Connect is a Software-as-a-Service (SaaS) platform designed with an open services architecture to deliver a full digital customer engagement with Amazon Connect. The Symbee Connect products being delivered via SaaS are:Symbee Connect OmniChannel Solution – Symbee Connect Collaboration (UC)
- – Symbee Connect Engagement (CC)
- • Voice
- • Preview Dial
- • Webchat
- • SMS/MMS
- • Social
- – Symbee Connect OmniChannel Reporting
- – Symbee Connect Libraries™ (Feature Pack for AVAYA and CISCO)
- – Symbee Connect Fusion™ (CRM Integrations, SFDC, SAP, etc)
AWS Marketplace provisions Symbee Connect as an easy-to-launch pre-configured SaaS solution for Amazon Connect instances. These solutions are designed to deliver a comprehensive customer engagement experience for your clients and at the same time allow for advanced Reporting from all channelsSymbee Connect’s design is based on the same solution approach as our highly adopted Symbee WebAgent for other contact center platforms. Symbee powers thousands of agents across the globe and delivers the same “agent engagement & SAP integration” that supported Boeing in winning a 2018 Innovation Award. Symbee’s Consultative engagement offers for Amazon Connect provides significant cost improvements based on a pay-as-you-use model, and comes with no upfront or fixed costs. Symbee is offering a 30-day free trial on Symbee Connect for your Amazon Connect instance for all new customers.Contact us for details and our team will show you how your company can start benefitting from the advantages of Amazon Connect with Symbee Connect. Media Contact:Symbee Connect: Mike Weis, Vice President of Sales 407.497.9339, [email protected] http://symbee.co/ # # # About SymbeeSymbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Proudly built in the USA. Symbee’s application suite builds the connections between customers, businesses and CRM systems. The Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications. Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions which are intuitive, informative, easy to use and manage. Omni channel has become a requirement to allow customers to engage on any media, anytime and anywhere; Symbee is the connected fabric that brings it all together. http://symbee.co
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