Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are repeat winners in Ohio.
Lapeer, MI, September 18, 2018 — Pulse of the City News recognizes companies in the construction industry that go above and beyond in more than just design and build services, but also provide an excellent customer experience — for both commercial and residential clients. Recently, Pulse recognized the efforts of three companies in Ohio that have delivered on both of those goals again in 2018, honoring them with the Pulse Customer Satisfaction Award.
What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.
With seven consecutive Pulse Awards to its credit, J.S. Brown & Co. (www.jsbrowncompany.com) in Columbus is a full-service residential remodeling company with a reputation for quality workmanship and excellent customer service. In business since 1978, the family-owned-and-operated contractor aims to satisfy customers by not just providing an end result at a value unmatched anywhere else, but also by offering a better experience. The company’s approach to projects, both big and small, incorporates checks and balances throughout to ensure clients’ needs are always being met. Visit J.S. Brown’s Award Page at https://www.pulseofthecitynews.com/company-details/74t2y284y2/j-s-brown-and-co-inc/Columbus/OH.
B&K Heating and Air Conditioning, Inc. (www.bkheatingac.com) in Huber Heights is a seven-time Pulse Award winner that has served the community’s heating and cooling needs since 1976. The family-owned business provides dependable service and quality products, specializing in furnaces, air conditioners and heat pumps. As a charter member Trane Comfort Specialist™ Dealer, the company’s expert technicians meet the highest performance standards in the business, from training to customer care. Visit B&K Heating’s Award Page at https://www.pulseofthecitynews.com/company-details/34u2z284y243/b-and-k-heating-inc/Huber-Heights/OH.
Five-time Pulse Award winner Sean Patrick Builders, LLC (www.seanpatrickbuilders.com) in Toledo has handled new construction and renovations projects for residential and commercial clients since 2007. The priority has always been on providing on-time, on-budget completion of projects using quality materials and expert craftsmanship. Working closely with clients throughout the project and owner oversight on every job from start to finish ensures customers’ visions are realized.
Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/34y2v2a4x2/sean-patrick-builders-llc/Toledo/OH.
“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”
About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.
The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.
Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
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